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TERMS & CONDITIONS

Tickets

  • Tickets are non-refundable.

  • The management reserves the right to refuse admission.

  • It is your responsibility to check your tickets. Mistakes or errors cannot always be rectified.

  • We have a minimum age limit of 12 years of age. All minors under the age of 18 must be accompanied by an adult at all times and must leave the venue after the show and before the after party.

  • A maximum of one carer accompanying a guest with a disability will be permitted access without charge. Carers must produce a valid photographic carers’ ID in order to obtain admission.

  • Tickets are sold subject to the venue and/or Producer’s right to alter the performance schedule or cast should circumstances beyond our control make this unavoidable, without being obliged to refund monies or exchange tickets.

  • Any tickets won in competitions or promotions cannot be put up for re-sale or exchanged for another day, performance or production. Tickets if found to break this rule will be cancelled immediately.

Disabled Access

  • Please note our disabled lift will be undergoing maintenance from End of May to the end of August 2024. If you have access needs please call us on 0207 242 0002.

 

Cancellations

  • We reserve the right to cancel performances. Should a show/performance be cancelled, we will reschedule your booking for an alternate date.

  • In the event of a change or cancellation to the performance schedule, ticket holders will be notified via the contact details left by the purchaser with the venue.

  • If you wish to amend your booking, we require a minimum of 48 hours’ notice.

  • Please note tickets for special events such as Valentine's Day or New Year's Eve are final and cannot be exchanged.

 

Food Service

  • Dinner is served throughout the show with the service starting from 20:00.

  • Patrons not checked by 21:00 are considered as ‘no-shows’ (for the purpose of catering) and we are not able to guarantee that you will receive the meal, we advise anyone who is going to be late to inform us so we can do our best to accommodate you.

  • Menu choices/other dietary requirements must be confirmed at least 48 hours before the requested show/booking date. If the information has not be received, the venue will assume a choice on your behalf but accept no responsibility of its suitability to your requirements.

  • Customers may not bring in their own food and/or drink to the venue to consume on the premises. Persons caught consuming their own food and/or drink on the premises will be asked to leave without any right to a refund.

 

General

  • Stop and Search Policy – Trained Security Personnel (SIA Approved) at the Venue may exercise the right to conduct random searches of bags or belongings being brought into the venue. Refusal of such a search request may result in the venue refusing access without the right to a refund. Items may be left at reception, but we cannot be held responsible for any items left with our staff.

  • The venue reserves the right for themselves or third parties to carry out general filming and recording in and around the venue.

  • Special Effects: If you are concerned about inclusion of any special effects during a performance, please ask at the time of booking, although the inclusion of these may not be notified to the venue until the actual performance dates. Strobe lighting and haze machines are used in the production of our shows.

  • Our management reserve the right to close earlier than the advertised 3am.

  • A 15% service charge will be added to your bill at the end of the night for all pre-orders and items purchased at the venue.

  • Dress Code - We encourage our guests to dress up for the occasion but at a minimum we would say smart casual with strictly no sportswear or shorts.

Drinks Packages

1. Package Inclusions: The drinks package includes a selection of alcoholic and non-alcoholic beverages as specified in the package details provided to the guest.

2. Fair Usage Policy: The drinks package is subject to a fair usage policy to ensure all guests have an enjoyable experience. Fair usage is defined as reasonable consumption that does not exceed the typical consumption patterns for a similar duration.

3. Exclusions: The drinks package does not include premium or ultra-premium beverages, hot drinks, bottled non-beer options, freshly squeezed juices, or any other items not explicitly mentioned in the package details.

4. Duration: The drinks package is valid for the duration of the guest's stay or for the specified period as indicated in the booking confirmation.

5. Non-Transferable: The drinks package is non-transferable and is only valid for the guest(s) named on the booking confirmation.

6. Service Charge: A 15% service charge will be applied to all beverages consumed, including those included in the drinks package. This service charge is not included in the package price and will be added to the final bill.

7. Responsibility: Guests are responsible for ensuring responsible consumption of alcohol. The establishment reserves the right to refuse service to any guest who appears intoxicated or is behaving irresponsibly.

8. Modification and Cancellation: Any modifications or cancellations to the drinks package must be made in accordance with the establishment's policies and may be subject to additional fees.

9. Additional Charges: Any additional charges incurred beyond the scope of the drinks package, including but not limited to specialty orders or damages, will be the responsibility of the guest and must be settled on the evening.

10. Age Restrictions: Guests must be of legal drinking age in the jurisdiction where the establishment is located to purchase and consume alcoholic beverages included in the package.

11. Discretionary Changes: The establishment reserves the right to make changes to the terms and conditions of the drinks package at its discretion, with or without prior notice.

12. Compliance: By purchasing and/or consuming beverages included in the drinks package, guests agree to comply with these terms and conditions.

13. Drinks are only served by the glass and not bottle, and need to be purchased by the whole group attending.

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