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TERMS & CONDITIONS

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Tickets

  • Tickets are non-refundable.

  • The management reserves the right to refuse admission.

  • It is your responsibility to check your tickets. Mistakes or errors cannot always be rectified.

  • We have a minimum age limit of 12 years of age. All minors under the age of 18 must be accompanied by an adult at all times and must leave the venue after the show and before the after party.

  • A maximum of one carer accompanying a guest with a disability will be permitted access without charge. Carers must produce a valid photographic carers’ ID in order to obtain admission.

  • Tickets are sold subject to the venue and/or Producer’s right to alter the performance schedule or cast should circumstances beyond our control make this unavoidable, without being obliged to refund monies or exchange tickets.

  • Any tickets won in competitions or promotions cannot be put up for re-sale or exchanged for another day, performance or production. Tickets if found to break this rule will be cancelled immediately.

 

Cancellations

  • We reserve the right to cancel performances. Should a show/performance be cancelled, we will reschedule your booking for an alternate date.

  • In the event of a change or cancellation to the performance schedule, ticket holders will be notified via the contact details left by the purchaser with the venue.

  • If you wish to amend your booking, we require a minimum of 48 hours’ notice.

 

Food Service

  • Dinner is served throughout the show with the service starting from 20:00.

  • Patrons not checked by 21:00 are considered as ‘no-shows’ (for the purpose of catering) and we are not able to guarantee that you will receive the meal, we advise anyone who is going to be late to inform us so we can do our best to accommodate you.

  • Menu choices/other dietary requirements must be confirmed at least 48 hours before the requested show/booking date. If the information has not be received, the venue will assume a choice on your behalf but accept no responsibility of its suitability to your requirements.

  • Customers may not bring in their own food and/or drink to the venue to consume on the premises. Persons caught consuming their own food and/or drink on the premises will be asked to leave without any right to a refund.

 

General

  • Stop and Search Policy – Trained Security Personnel (SIA Approved) at the Venue may exercise the right to conduct random searches of bags or belongings being brought into the venue. Refusal of such a search request may result in the venue refusing access without the right to a refund. Items may be left at reception, but we cannot be held responsible for any items left with our staff.

  • The venue reserves the right for themselves or third parties to carry out general filming and recording in and around the venue.

  • Special Effects: If you are concerned about inclusion of any special effects during a performance, please ask at the time of booking, although the inclusion of these may not be notified to the venue until the actual performance dates. Strobe lighting and haze machines are used in the production of our shows.

  • Our management reserve the right to close earlier than the advertised 3am.

  • A 15% service charge will be added to your bill at the end of the night for all pre-orders and items purchased at the venue.

  • Dress Code - We encourage our guests to dress up for the occasion but at a minimum we would say smart casual with strictly no sportswear or shorts.

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