TERMS AND CONDITIONS
It is your responsibility to check your tickets; mistakes or errors cannot always be rectified.
Refunds will not be made on tickets.
The management reserves the right to refuse admission.
The booking fee is non-refundable.
In the event of a cancellation of a performance or event, the venue shall have no further liability other than the face value of the show ticket, the booking fee is non – refundable.
Certain seating areas may offer a restricted view, please enquire at the time of booking [these seats may not necessarily be lower in value].
Minors under 18 years must be accompanied by at least one adult at a performance.
A maximum of one carer accompanying a guest with a disability. Carers must produce a valid photographic carers I.D [no other paperwork will be accepted].
Only one concession is available per ticket, and may not be used in conjunction with other offers, discounts or promotions. No retrospective concessions are available.
No babes in arms.
Tickets are sold subject to the venue and/or Producer’s right to alter the performance schedule or cast should circumstances beyond our control make this unavoidable, without being obliged to refund monies or exchange tickets.
In the event of a change or cancellation to the performance schedule, ticket holders will be notified via the contact details left by the purchaser with the venue.
The venue is not liable for any changes or inaccuracies in these details which may prevent the ticket holder being contacted. In the case of a group booking, the organiser who purchased the tickets is deemed responsible for communicating any changes to the group.
Offers/Discounts: Occasionally the venue may do offers/discounts. These cannot be used in conjunction with any other offer/discount. Pre purchased tickets will not be refunded retrospectively.
Menu choices/other dietary requirements must be confirmed at least 48 hours before the requested show/booking date. If the information has not be received, The Venue will assume a choice on your behalf but accept no responsibility of its suitability to your requirements
COVID-19: In this instance that you cannot attend due to self isolation or other Covid-19 related matters, a 48 notice period would be needed. A voucher to the value of the tickets(s) not used will be issued. Under no circumstances will a monetary refund be issued.
If less than the required 48 hour notice is given then no credit will be offered.
Our management reserve the right to close earlier than the advertised 3am.
The venue reserves the right for themselves or third parties to carry out general filming and recording in and around the venue.
No responsibility may be accepted for personal property. Please be aware that extra security measures (e.g. searches) may be implemented at any time.
Special Effects: If you are concerned about inclusion of any special effects during a performance, please ask at the time of booking, although the inclusion of these may not be notified to the venue until the actual performance dates. Strobe lighting and haze machines are used in the production of our shows.
From time to time, show merchandise may be available. The venue cannot accept any responsibility for the sale of such merchandise.
Special Requirements: The venue is proud to be an accessible venue, however, it is best to inform the venue if you do require extra assistance or a table with wheelchair accessibility especially during busy performances
Competitions: Any tickets won in competitions or promotions cannot be put up for re-sale or exchanged for another day, performance or production. Tickets if found to break this rule will be cancelled immediately.
Customers may not bring in their own food and/or drink into the venue to consume on the premises. Persons caught consuming their own food and/or drink on the premises will be asked to leave without any right to a refund.
Dinner service during the shows are at fixed times from 20:00hrs, unless otherwise stated.
Patrons not checked by 21:00hrs are considered as ‘no-shows’ (for the purpose of catering) and we are not able to guarantee that you will receive the meal, we advise anyone who is going to be late to inform us so we can do our best to accommodate you.
Stop and Search Policy – Trained Security Personnel (SIA Approved) at the Venue may exercise the right to conduct random searches of bags or belongings being brought into the venue. Refusal of such a search request may result in the venue refusing access without the right to a refund. Items may be left at reception, but we cannot be held responsible for any items left with our staff.